Last week, Parallax experienced a significant transition that tested our resilience and adaptability.
We acknowledge the disruption this may have caused to users who depend on our platform. However, in record time, we acted swiftly to ensure the continuity of the service, a testament to the team’s strength, and our commitment to our users.
We want to relay what happened, the lessons learned and what we are doing to strengthen our systems moving forward!
It was the support and cooperation from our entire community that enabled us to navigate this period effectively. We are building this together, making our platform and community stronger with each challenge.
Due to changes beyond our control, we received sudden news that Cross River bank was terminating certain accounts with our partner.
This unexpected development required us to act swiftly, as we were only given 4 business days notice until termination, to ensure the continuity of our services for our users.
In response to this, we adhered to core principles:
Luckily, we had already been working with another partner over the past months, to build in redundancies in our system, and also to build in redundancies in our system 😁 So when the unexpected news hit, we were able to accelerate our efforts with a vetted partner we trusted, ensuring a smooth transition for our users.
In response to the challenge, our immediate action was to transparently communicate with our users. We believe in the utmost importance of protecting our users' interests and opted for transparency over silence, despite the potential for concern. We also reached out to our network of investors for support—and to help us negotiate the tight timeline we were given.
To make sure we could dedicate our full attention to addressing the situation, we temporarily paused new registrations in order to preserve the quality of service for our existing users.
Our team worked tirelessly, including weekends and nights, to develop a solution. We leveraged our ongoing work with Bridge to expedite a migration process, providing our users with new account details faster than ever before, to minimize disruption.
All the hard work paid off. We were able to achieve two significant changes:
1. New agreements with our partners. Through diligent negotiations and the invaluable support of our investor network, we reached a resolution with our partner. This new agreement allows us to maintain certain operations under specific conditions while we transition away from Cross River bank dependencies.
2. Successfully migrated our users. We migrated out users to our new service provider, in less than a week! Here are some words from users who've made the transition smoothly:
Moving forward, our focus is on completing the migration to our new system, powered by Bridge. This interim solution not only stabilizes our platform but also sets the stage for the full realization of Thunder, our upcoming major upgrade. Thunder promises to enhance our infrastructure significantly.
We're also doubling down on our compliance efforts as we integrate robust KYC and transaction monitoring systems. While new user registrations are temporarily paused, we're eager to reopen our doors once our enhanced KYC framework is in place.
This journey, though fraught with challenges, has been a powerful reminder of the strength and resilience of the Parallax team and community. We're incredibly grateful for the support, encouragement, and virtual hugs from our users and investors alike.
The recent transition was a catalyst for Parallax, not just to navigate immediate challenges but to fortify our foundation for the future. As we gear up for Thunder, our next big leap, we're focused on implementing robust measures to ensure such disruptions are a thing of the past:
Thunder, our upcoming platform update, represents not just an improvement but a leap forward in how we serve our freelancers and remote workers. Here's a sneak peek at what's coming:
We're committed to keeping the lines of communication open. Join our Slack community to share your thoughts, ask questions, and stay updated on all things Parallax.